Two properties, two painful problems, two Rezlynxpms modules.
How The Longcliff Inn in the Cotswolds shortened its night audit, and how Harbour Suites in Falmouth clawed back a five-figure monthly OTA commission leak.
The Longcliff Inn — from three hours to fifteen minutes
Property: The Longcliff Inn, a nineteen-room independent hotel in a Cotswolds market town. Owned by two brothers, running Rezlynx since 2016.
Problem: Every morning the duty manager spent about ninety minutes pulling the trial balance out of Rezlynx, another sixty minutes reconciling it against payments and then rekeying the totals into a spreadsheet the accountant reviewed weekly. The process was error-prone, unloved, and always ran over into the arrivals rush at 09:30.
Module: Nightly Trial Balance for Rezlynx — activated in eight minutes on a Wednesday afternoon.
Result: Within a fortnight the duty manager’s morning routine was down to fifteen minutes. The trial balance now arrives in the finance inbox at 06:00 as a PDF and a CSV, with room revenue, F&B revenue, non-revenue, payments and adjustments pre-split by VAT rate. The accountant reads the PDF in three minutes, opens the CSV into the ledger, and Longcliff has saved roughly 42 duty-manager hours a month — worth £600 in payroll or, more usefully, a duty manager who can spend two hours helping the F&B team lay for lunch.
Longcliff has since added Housekeeping Board and Arrivals Digest to the same account. Total spend on Rezlynxpms: £53 per month.
Harbour Suites — the £8K OTA leak
Property: Harbour Suites, a 42-room boutique hotel on the seafront in Falmouth. Independently owned, on Rezlynx since 2019, distribution split roughly 55% direct / 30% Booking.com / 15% Expedia.
Problem: The GM had a nagging suspicion that Booking.com commission invoices did not match the property’s Rezlynx reservations, but reconciling the monthly statement line-by-line took the reservations manager two full working days each month, so it was rarely done. On the occasions someone did check, Booking.com had almost always over-charged — usually because commission was billed for cancelled stays or for stays where the guest was a no-show but Rezlynx correctly flagged the room as vacant.
Module: OTA Reconciliation for Rezlynx — activated on the first of the month, pointed at the current Booking.com statement.
Result: In the first quarter after activation, Rezlynxpms flagged £26,100 in disputable commission across three months, of which Booking.com credited £21,750 back after review — an average recovery of £7,250 per month. Add Expedia at another £950 per month and Harbour Suites has been steadily clawing back an average of £8,200 per month in previously-conceded commission. The reservations manager now spends 20 minutes per month clicking through the flagged lines and firing off the pre-written dispute email attached to each one.
The GM has since added PMS Sync Sentinel to catch inventory-drop issues before they cause the sort of over-charged month that inspired the OTA Reconciliation purchase. Total spend on Rezlynxpms: £48 per month.